About Me
I am an Information Science & Technology professional with hands-on experience supporting high-volume customer interactions and revenue-generating operations. I manage 15-25 daily calls and process 40-60 financial transactions per shift with 99%+ accuracy while coordinating closely with sales and finance teams.
With a strong technical foundation in system design, databases, and Agile methodology, I am building expertise in CRM platforms including Salesforce and Jira. I thrive in structured, performance-driven environments where communication, documentation accuracy, and process discipline drive results.
My goal is to grow within a technology-driven organization at the intersection of customer experience, revenue operations, and CRM systems.
Professional Focus
Revenue & Customer Operations Snapshot
15-25 Daily Calls
Inbound/outbound customer communication
40-60 Transactions/Shift
Processing with 99%+ accuracy
High-Value Payments
Up to $20,000 + financing application support
Cross-Functional Coordination
Sales, Service, and Finance teams
CRM & Workflow Tools
Salesforce
Learning lead/contact/account basics, activity logging, pipeline stages
Jira (Atlassian)
Boards, tickets, sprint workflows
Tekion DMS
Dealership CRM-style transaction system
Microsoft Excel
Reconciliation and reporting
Technical Foundation
CRM & Operations
Methodology
Technical Skills
Communication
Tools & Systems
Core Strengths
Education & Certifications
University of Wisconsin-Milwaukee
Bachelor of Science, Information Science & Technology
Relevant Coursework:
- Software Engineering Principles | Systems Analysis & Design
- Database Design (MySQL) | Web Development
- Information Security | Project Management
Certified ScrumMaster (CSM)
Agile methodology and sprint management
Project Experience
View Interactive DemosImage Protection Platform (Capstone)
TRUEFACE
Business Value: Demonstrates structured workflow design and documentation discipline in a real-world system build.
- • Developed a PHP/MySQL prototype for image upload, watermarking, and verification
- • Built the database, user workflow, error handling, and system layout
- • Created project documentation: Scope Statement, WBS, Gantt Chart, cost estimates, and risk analysis
- • Developed complete user and technical documentation including ERD and system diagrams
Graduate Software Engineering Project
Mini-ATM System
Business Value: Shows ability to translate business requirements into technical specifications with full traceability.
- • Created SMART goals, system requirements, user stories, and use cases
- • Designed a 3-layer system architecture, class diagram, and sequence diagram
- • Built a full traceability matrix and system workflow documentation
Web Application Security Testing
Business Value: Demonstrates security awareness and systematic testing methodology for protecting customer data.
- • Performed hands-on OWASP testing using Burp Suite
- • Completed labs on XSS, SQL Injection, authentication bypass, session attacks, and access control issues
- • Conducted full penetration tests for midterm and final projects
E-Commerce Website
Movie Poster Store
Business Value: Built a functional customer-facing application with database-driven product management.
- • Built a website with login, products, and CRUD functionality
- • Connected forms to MySQL database using PHP
Fuse Bootcamp
MKE Tech Hub Coalition
Business Value: Completed professional development focused on job readiness and emerging technologies.
- • Earned the HERA Data & AI Badge
- • Completed workshops on job readiness, networking, and AI basics
Awards & Recognition
Dean's Honor List - 2018, 2019, 2024